/* Support Center */
.cwf-support__hero { margin-bottom: 20px; }
.cwf-support__title { margin: 0 0 8px; font-size: var(--cwf-h2-size, 24px); }
.cwf-support__stats { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 12px; }
.cwf-support-options { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin-bottom: 20px; }
@media (max-width: 768px) { .cwf-support-options { grid-template-columns: 1fr; } }
.cwf-support-option h3 { margin-top: 0; }
.cwf-support-option--tech { border-left: 4px solid var(--cwf-primary, #4f46e5); }
.cwf-support-option--whatsapp { border-left: 4px solid #25d366; }
.cwf-support-option__list { margin: 8px 0 12px; padding-left: 20px; font-size: 14px; color: var(--cwf-muted, #64748b); }
.cwf-btn--whatsapp { background: #25d366; color: #fff; border-color: #25d366; }
.cwf-btn--whatsapp:hover { background: #1da851; color: #fff; border-color: #1da851; }
.cwf-support__row { display: flex; gap: 10px; flex-wrap: wrap; margin-bottom: 20px; }
.cwf-support-filters { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 16px; }
.cwf-support-filters input[type="search"], .cwf-support-filters select {
  padding: 8px 12px; border: 1px solid var(--cwf-input-border, #cbd5e1);
  border-radius: 8px; font-size: 14px; max-width: 100%;
}
.cwf-support-tablewrap { overflow-x: auto; }
.cwf-support-table { min-width: 560px; }
.cwf-status {
  display: inline-block; padding: 3px 12px; border-radius: 999px;
  font-size: 12px; font-weight: 600; white-space: nowrap;
  background: var(--cwf-background, #f8fafc); color: var(--cwf-muted, #64748b);
  border: 1px solid var(--cwf-border, #e2e8f0);
}
.cwf-status--open { background: #dbeafe; color: #1e40af; border-color: #bfdbfe; }
.cwf-status--in_progress { background: #e0e7ff; color: #3730a3; border-color: #c7d2fe; }
.cwf-status--waiting_customer { background: #fef3c7; color: #92400e; border-color: #fde68a; }
.cwf-status--waiting_support { background: #ffedd5; color: #9a3412; border-color: #fed7aa; }
.cwf-status--resolved { background: #dcfce7; color: #166534; border-color: #bbf7d0; }
.cwf-status--closed { background: #f1f5f9; color: #475569; border-color: #e2e8f0; }
.cwf-priority { font-size: 12px; font-weight: 600; }
.cwf-priority--urgent { color: var(--cwf-error, #dc2626); }
.cwf-priority--high { color: var(--cwf-warning, #d97706); }

/* Ticket form */
.cwf-support-form label { display: block; font-weight: 600; font-size: 13px; margin-bottom: 6px; }
.cwf-support-form input[type="text"], .cwf-support-form select, .cwf-support-form textarea {
  width: 100%; box-sizing: border-box; padding: 10px 12px;
  border: 1px solid var(--cwf-input-border, #cbd5e1); border-radius: 8px; font-size: 14px;
}
.cwf-support-form__grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
@media (max-width: 640px) { .cwf-support-form__grid { grid-template-columns: 1fr; } }
.cwf-support-docsfirst { background: var(--cwf-background, #f8fafc); border: 1px solid var(--cwf-border, #e2e8f0); border-radius: 8px; padding: 12px 16px; margin-bottom: 16px; }
.cwf-support-docsfirst ul { margin: 8px 0; padding-left: 20px; }
.cwf-notices:empty { display: none; }
.cwf-notice { padding: 10px 14px; border-radius: 8px; margin-bottom: 12px; font-size: 14px; }
.cwf-notice--success { background: #f0fdf4; border: 1px solid #bbf7d0; color: #166534; }
.cwf-notice--error { background: #fef2f2; border: 1px solid #fecaca; color: #991b1b; }

/* Conversation */
.cwf-ticket__header { display: flex; justify-content: space-between; gap: 12px; align-items: flex-start; flex-wrap: wrap; margin-bottom: 16px; }
.cwf-ticket__badges { display: flex; gap: 8px; align-items: center; }
.cwf-conversation__thread { display: flex; flex-direction: column; gap: 10px; margin-bottom: 16px; max-height: 560px; overflow: auto; }
.cwf-msg { max-width: 85%; border-radius: 12px; padding: 10px 14px; font-size: 14px; }
.cwf-msg--customer { align-self: flex-start; background: var(--cwf-background, #f8fafc); border: 1px solid var(--cwf-border, #e2e8f0); border-bottom-left-radius: 2px; }
.cwf-msg--support { align-self: flex-end; background: #eef2ff; border: 1px solid #c7d2fe; border-bottom-right-radius: 2px; }
.cwf-msg--note { align-self: stretch; max-width: 100%; background: #fffbeb; border: 1px dashed #f59e0b; }
.cwf-msg--mine { border-color: var(--cwf-primary, #4f46e5); }
.cwf-msg__head { display: flex; gap: 8px; align-items: baseline; font-size: 12px; color: var(--cwf-muted, #64748b); margin-bottom: 4px; flex-wrap: wrap; }
.cwf-msg__head strong { color: var(--cwf-text, #0f172a); font-size: 13px; }
.cwf-msg__role { background: rgba(0,0,0,0.06); border-radius: 999px; padding: 1px 8px; }
.cwf-msg__body p { margin: 0 0 8px; }
.cwf-msg__body p:last-child { margin-bottom: 0; }
.cwf-msg__files { margin-top: 8px; display: flex; gap: 8px; flex-wrap: wrap; }
.cwf-attach { display: inline-flex; gap: 6px; align-items: center; font-size: 13px; background: rgba(255,255,255,0.7); border: 1px solid var(--cwf-border, #e2e8f0); border-radius: 8px; padding: 4px 8px; }
.cwf-attach__thumb { width: 40px; height: 40px; object-fit: cover; border-radius: 6px; }
.cwf-conversation__form textarea { width: 100%; box-sizing: border-box; }
.cwf-conversation__actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }

/* Floating WhatsApp button is self-contained (inline CSS in footer output)
   so it renders on every page, including ones without support.css. */
.cwf-support-empty { padding: 16px 0; }

/* Staff admin dashboard */
.cwf-support-admin .cwf-admin-stats { display: grid; grid-template-columns: repeat(5, 1fr); gap: 12px; margin: 16px 0 20px; }
@media (max-width: 1024px) { .cwf-support-admin .cwf-admin-stats { grid-template-columns: repeat(3, 1fr); } }
@media (max-width: 640px) { .cwf-support-admin .cwf-admin-stats { grid-template-columns: repeat(2, 1fr); } }
.cwf-admin-stat {
  background: #fff; border: 1px solid #e2e8f0; border-radius: 10px;
  padding: 14px 16px; text-decoration: none; display: block; transition: box-shadow 0.15s;
}
.cwf-admin-stat:hover { box-shadow: 0 4px 12px rgba(0,0,0,0.08); }
.cwf-admin-stat__value { display: block; font-size: 26px; font-weight: 800; color: #0f172a; line-height: 1.1; }
.cwf-admin-stat__label { display: block; font-size: 12px; color: #64748b; text-transform: uppercase; letter-spacing: 0.04em; margin-top: 4px; }
.cwf-admin-testmail {
  background: #fff; border: 1px solid #e2e8f0; border-radius: 10px;
  padding: 12px 16px; margin: 16px 0;
}
.cwf-admin-danger {
  background: #fff; border: 1px solid #fecaca; border-left: 4px solid #dc2626;
  border-radius: 10px; padding: 14px 16px; margin-top: 16px;
}
.cwf-admin-danger strong { color: #991b1b; }
.cwf-admin-table .row-actions { color: #ddd; }
.cwf-admin-table td { vertical-align: middle; }